POSITION: Professional Services Consultant
Arigo is seeking a hands-on Professional Services Consultant to lead customer facing projects in the areas of new account deployments, upgrades, client-specific configuration. It is critical to the success of this role that the Professional Services Consultant has the ability to understand supply chain/global trade management business issues and map those business issues to the Arigo solutions and configuration capability. This person will be an expert in project management and deployment practices.
Responsibilities:
- Project Management
- Project examples: Audits, upgrades, new installations, PSO projects
- Organize project plans and share/maintain them
- Get sign off and approvals from all stakeholders
- Incorporate all tasks and indicate resource, timeline, pre-requisites, notes, etc. utilizing project management software
- Writing and approving SOW/scope documents that are detailed and minimize scope creep
- Gathering input from the team – digesting and presenting as a unified response/solution
- Appropriate, consistent, and clear communications with internal/external contacts
- Customer facing technical lead
- Software installations
- Technical issue trouble shooting
- Advise clients on software best practice, hardware/software requirements
- Enterprise Software configuration
- Technical background to develop proficiency in demonstrating and configuring solutions
- Familiarity with supply chain management processes and challenges in the retail industry
- Hands on ability to develop and present solution demonstrations to client/prospect executives
- Track application issues and feed details into Product management and development on a timely basis
- Participate in the pre-sales process to understand customer business and technical objectives and product requirements, in order to develop effective solutions and accurate estimates
- General
- Maintain domain expertise, including the latest industry trends, challenges, and best practices
- Troubleshooting and recommending alternatives to resolve conflicts between business requirements and standard system functionality
- Diagnose customer pain points and quantify business impacts of problems
- Map customer pain points to specific Arigo modules/services and determine appropriate configuration
- Hands on application expert – typical software engineering background
- Experience in developing/implementing various test strategies (Module, Integration, User-Acceptance, and Stress-Test) and experience in developing training materials
- Exercise judgment on methods and techniques for obtaining solutions within generally defined practices and policies
- Identification of red flags – appropriate escalation with solutions
Skills Required:
- Technical education (BS, MS) - B.S./B.A./M.S. degree or equivalent technical training
- Demonstrated success defining and deploying large software projects
- 2 years experience preferred in:
- Retail or supply chain industry
- Oracle, Websphere, Tomcat
- Enterprise software installations
- Enterprise supply chain applications/web-based applications
- Customer facing project management role
- Self starter attitude and work ethic
- Excellent communications and interpersonal skills
- Ability to travel up to 50 percent
- Excellent people management skills
- Ability to work well in a team environment
- High degree of professionalism and integrity
COMPANY: Arigo is the leading provider of Global Product Sourcing and Trade Management solutions for retailers, brand owners, and wholesalers. Arigo's technology helps businesses optimize complex supply chain processes and visually manage assets to improve sourcing pipelines and product development processes. Annually, Arigo helps customers source over $100 billion in goods from over 50 countries; manage over 40 million SKUs; track over 2,000,000 million containers; provide production visibility and support into 75,000 suppliers; and manage critical information and assets efficiently across their entire organization.
The Company is primarily an Enterprise software solution provider with SaaS and subscription capabilities, providing Global Product Sourcing and Global Trade Management solutions to leading brand owners and importers. Arigo has a well-known, highly satisfied, Fortune 500 client list, including Staples, RadioShack, The Home Depot, Timberland, and many others. The Company is venture backed.
LOCATION: This position is headquartered in North Billerica, MA, a suburb of Boston, MA.
COMPENSATION: Compensation is competitive and includes base, bonus, stock options, 401k, and full benefits package.
MANAGEMENT STYLE/CORPORATE CULTURE: This position reports directly to the VP of Products. The ideal candidate is someone who is entrepreneurial and self-motivated. This person must be a pragmatic team player, who can understand and support the overall corporate plan and resources, communicate clearly and honestly with customers, the sales force, and with his/her team, keep all parties informed of status, and know when to ask for help.
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