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Support

Arigo offers a comprehensive, two-tiered (standard and premium), maintenance program that includes software updates and patches, a new feature incubator, beta program eligibility, notifications, regulatory updates, and annual user conference attendance.

Standard Maintenance
The Standard Maintenance agreement is a robust program, which allows you to utilize our support services during normal business hours [9am EST to 5pm EST, Monday - Friday] and also allows access to all our major updates and patches. Standard maintenance includes telephone and web-based support, as well as standard case escalation and resolution.

Premium Maintenance
The Premium Maintenance program offers all the services and support available under the Standard Maintenance Agreement, but also delivers 24 hour, 7 days a week support, expedited case escalation and resolution, annual Sourcing Assessment with Process Maps, and annual Database Optimization. A quarterly, customized, web-based training session, covering training or review, is also included.

For more detailed information about these services please contact us at 1.978.266.1500 or support@arigo.com.